Shipping & Returns
How will my order be shipped to me?
All our items are shipped via trustworthy international and national carriers, all orders are shipped with tracking number and arrive in a large 8kg box of 85x85x11cm. Most of the orders are shipped with DPD.
How long does it take to ship my order when ordered from Netherlands or Belgium?
When ordered from the Netherlands or Belgium your order will be processed within 1-8 business days. Once your order has been shipped, it can take up to 2 – 4 days for your order to arrive depending on your country. Most orders arrive within 2 days, please keep this in mind.
How long does it take to ship my order when ordered from another EU country or the UK?
Also 1-8 business days to process the order, once the order has been shipped you can go to the tracking link to check the duration - we can't say how long it takes.
Are there shipping costs for European countries?
If you live in the Netherlands, Belgium, UK or in another European country the shipment is completely free.
What is your return policy?
We offer a 14 day money back guarantee. If you are not 100% satisfied with your purchase, please contact us here or at email@example.com within 14 days of receiving your item and we will be happy to help return your order to us for a refund.
There is a problem with my order. What shall I do?
Please contact us here or at firstname.lastname@example.org and we will do everything we can to resolve the issue as soon as possible.
Are there return costs?
Returns are free for the Netherlands and Belgium, send a screenshot of the proof of shipment to email@example.com and we will refund the return amount as soon as the goods have been received.
When returning from outside of the Netherlands & Belgium, send the proof of shipment to firstname.lastname@example.org and we'll refund 25% of the shipping costs.